Xbox customer service: "Orient your console horizontally. The Xbox 360 isn’t designed to play games vertically."

There are reportedly no stabilizers to allow for vertical play, or to stop discs from scratching when the console is vertical. Many of Matt’s discs got scratched despite the fact that he never moved his console while it was on. The kicker of the story is that Microsoft will not fix his Xbox to play games in the vertical position! Apparently there are no plans to add stabilizers to the DVD drive.

[via 360 Insider]

UPDATE: Llama.com has a DIY Fix for the 360 drive: stick a piece of rubber in there. (Thanks to Justin for the pointer).